FAQ
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Everything you need to know about LinguaLens Bluetooth audio sunglasses, ordering, delivery and returns.
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What do LinguaLens glasses do?
They're sunglasses with open-ear Bluetooth speakers and a built-in microphone. Pair them with your phone to take calls, listen to music and podcasts, and use your phone's voice assistant.
Which phones do they work with?
Any phone, tablet or laptop with Bluetooth. Holding the button for 2 seconds calls up your phone's own voice assistant, such as Siri.
How long does the battery last?
The manufacturer states up to 5 hours of music at full volume (up to 6 hours at 50% volume), up to 4 hours of calls and up to 30 hours on standby. A full charge over USB-C takes about 1 hour.
How do the buttons work?
Hold for 3 seconds to switch on and 5 seconds to switch off. Press once to play, pause, answer or end a call. Press twice for the next track. Hold for 2 seconds to decline a call or use your voice assistant.
Are they waterproof?
No water-resistance rating is stated for these glasses, so please keep them dry. The warranty doesn't cover water damage.
Translation
Do the glasses translate by themselves?
No. The glasses work like a wireless Bluetooth headset. To translate, open a translation app on your phone and you'll hear it through the glasses' speakers. The languages available and the quality of the translation depend on the app you use.
How good is the translation?
That depends on the translation app you use, and on things like accents, background noise and your internet connection. The glasses play the audio; the app does the translating.
Orders and delivery
How long does delivery take?
We deliver across South Africa. Orders arrive within 10–20 business days, and every order is tracked.
How much is shipping?
Shipping costs R99. The amount is shown at checkout before you pay.
How can I pay?
Checkout is secure. You pay through PayFast, by card or Instant EFT.
Returns and warranty
Can I return them?
Yes. You can return your order within 30 days of delivery. Contact us to start a return. Return shipping is for your own account, unless the item is faulty. Refunds are paid to your original payment method. This doesn't affect your rights under the Consumer Protection Act, including your right to return goods that are defective.
Is there a warranty?
LinguaLens glasses come with a 6-month warranty against manufacturing defects. It doesn't cover physical or water damage. This is in addition to your rights under the Consumer Protection Act.
What if my glasses arrive damaged?
Contact us as soon as possible with your order number and a photo, and we'll sort it out.